Today’s post comes from I’ve Tried That reader Lori who sent in her complaint via our complaint form. If you’ve been scammed out of money or duped online, we’d love to share your story on our blog to help prevent others from falling for the same scam. If you’ve got a story to share, click here and fill out our complaint form now.
Beware of Loral Langemeier’s Hidden Fees
Today’s post is about Loral Langemeier’s series of books titled the Millionaire Maker. Lori writes…
Our experience with the Loral Langemeier organization has not been good.
Listening the radio ad one day, I decided to take a chance on the book, for which a fee was charged. I got the book and my husband read it through quickly.
We were soon contacted by a person from this organization, attempting to upsell us on a mentoring program. Neither of us recalls what the price for this mentoring was going to be but we do remember that it was large enough to give us a warning signal to clearly rethink the whole process.
We discussed it and decided against it. However, we were contacted again by their organization and this time it was a bit harder selling process. It moved on to an insulting phase which included a rather snide remark on the order of “Well, you’re this old and you haven’t reached the wealth you want. What makes you think you can get there without this program?”
Needless to say, that kind of remark really wasn’t a good selling technique and we were very clear about our “No, Thanks” reply.
But it’s not over yet! We were both under the belief that this would cancel all future obligations to the Loral Langemeier organization. Wrong, so wrong.
I discovered a charge on my account for $67.00, made a few days ago by this organization. I called to get that reversed and was told that it could not be done. I was told this was for an online service that was free for the first 30 days but subsequently, a monthly charge would be incurred if not cancelled in advance. I told the story of the contact we’d had and that we believed everything had been cancelled as a result of that conversation. Oh, no, that’s a completely different department.
We decided to call back and speak to a supervisor, which we did. His name was Lance. Lance advised us that it was company policy to never reverse this charge for any reason. Well, I suggested that I was only 10 days into the new 30 day period and therefore, it appeared that some resolution could be reached. He assured me that it could not be done. I then asked him to confirm that the first individual we spoke to this morning had in fact, cancelled the service. He advised me that it had not been cancelled. Apparently, I just never used the magic phrase “cancel this forever”.
Is the mentoring and the program any good? I can’t say, I never got into it far enough except to learn their one key thing is to find things you are already doing for free and then start charging people for it. The motto is — don’t be afraid to ask for the money–.
Well, I can assure they are not afraid to get the money and they don’t do refunds. Poor business practice for the long term, we believe.
Their sales technique is irritating and their refund policy is poor.
I responded to this initial emailing telling Lori to fight for her money! I suggested she talked to her bank or credit card company to see if they could reverse the transaction via a chargeback. I also told her to call back and threaten to get the state Attorney General involved as usually the threat alone is enough to make companies cave into refunds. Lori was nice enough to respond with this email.
Thanks so much for the feedback Steve! Yes, that’s the first thing I did is talk to my bank. I filled out the paperwork and sent it to them this afternoon.
I have spent the past hour or so finding similar complaints all over the internet AND posting them on Twitter; next up is Facebook; after that, every other social media site I belong to. I found one guy who posted his complaint on January 9, 2010 and it is almost identical to mine (except they charged him LESS!) and includes his opinion that when he said no to the consulting work that he was cancelled from all obligations, just like us. http://www.complaintsboard.com/complaints/loral-langemeier-millionaire-maker-c300921.html
I hadn’t thought about the State’s attorney general – Great Idea!!! How about both states – theirs AND mine!
Also, a very interesting thing I noted was many of the pages I searched for and followed, stated they had a page about Loral Langemeier but when I got to their site, the specific page was there but NO WORDS! Almost as though they were threatened or muzzled to take down the page…..?
Thanks for posting my experience for all to see! For some reason I can’t into ripoffreport.com this afternoon to even read what others have said, much less post my own report. But I did go to scam.com and post it there.
Here’s my list of complaints I found and posted on Twitter:
http://answers.yahoo.com/question/index?qid=20080306133525AA0bSSQ (this is especially rich with complaints about Loral Langemeier!!)
I have trouble understanding how companies like these are still allowed to operate. What kind of policy is “no refunds allowed, ever?” It just doesn’t make sense especially considering the fees are not listed upfront.
I’ve asked Lori to keep us up to date as she fights to get her money back. I’ll be sure to fill you guys in as soon as I hear from her. Until then, have you had a run in with Loral Langemeier or the Millionaire Maker books? Were you able to get a refund? Let me know!