Comments on: Answer Questions and Get Paid by KGB

By: Tiffany

Tiffany — Sat, 08 Oct 2011 23:58:32 +0000

I was with ChaCha, I’ve been with them barely 2 weeks, I was so enjoying the job, I did everything that was asked and answered everything I could… It is Oct 2011, almost going into 2012… I’ve found only a handful of guides actually respect the job and will answer questions appropriately… They pay their “guides” $0.01 per answer, even at the faster rate, you’re only looking to make $2-$3 an hour… sure for people like me that’s a lot, because when you have nothing, anything is good. And it was fun, sure most of the questions are porn related or nowadays, football/mlb related, and a bunch of kids asking you to do their homework, but it’s still fun, I felt fulfilled doing it but then I received a letter from ChaCha last night while in the middle of answer questions stating my account was “temporarily deactivated” I’ve answered everything to the best of my ability, I’ve done between 500 to 1000 questions daily, I’ve been active in their forums and always up to date on their contest and changes since I started, and now this. From researching I’ve found many others in the same predicaments. Even your KGB stories of being terminated sound awfully familiar to what I’m going through now. I was so excited to have this job, my son is sick, he has Asthma and not even 2, and my daughter’s starting school, my fiance is still in college trying to get his degree to be an EMT, and being so close to Christmas, I was just trying to earn a little extra to buy them some presents, I worked as much as I could to earn every little bit, I made it up to $75, registered their bank and I was just awaiting the card so I could request my first payout and this happens. My first week quality was 97%, my second week last time I checked was at 80%, but it was due to they had a system issue where it timed out almost every time so I wasn’t able to answer that many that day and it counted all of them as “TimeBound” where there was no answer, I was on my 700th question last night when suddenly I was kicked from the system and sent that email. I’m devastated really. Though they say it is a “temporarily” deactivation, I haven’t heard of anyone getting turned back on from that, I’ve tried sending them emails and calling the numbers given, but no word back from the emails and the numbers you call, you can only leave “messages” and no one calls you back. They didn’t say why it happened, they didn’t say how long, I’m very hurt by this, I had heard such good things about them, besides the pay, I heard they were a great company, now after this I’m learning the hard truth that the majority of guides are actually being recruited and then let go as quickly as they come in so the company can save money. This really hurts, I was counting on that money to give my babies a christmas, is that so bad, I didn’t even question my qualities, I never made a rude comment…

By: jeng

jeng — Tue, 21 Jun 2011 05:14:28 +0000

it saddens me to read some kgb agent that was terminated. on the other hand, i hope i can pass the certification to earn some money.

By: John

John — Wed, 25 May 2011 04:01:47 +0000

Hi!, I am not American but I work in USA and have a SSN, but I can work only with the company I am working for (my SS card says that as I have a job permit). Can I use this SSN to work for ChaCha also? If I make less than $600 per year, will the IRS know about this “job”? Thank you!

By: genelyn

genelyn — Mon, 31 Jan 2011 01:48:14 +0000

why is it that KGB didn’t get my SS#? although i passed all the test .. >:(

By: Kimberly

Kimberly — Tue, 25 Jan 2011 19:56:31 +0000

I work for KGB and i made about $50 last month which helps with buying pull ups for my son. Its an easy way to make some cash

By: britt wilson

britt wilson — Sat, 22 Jan 2011 14:04:27 +0000

I worked for ChaCha for a couple of months. I got paid $0.02 per question and I did a great job and got it don’t in effecient time. But today I got an email saying that my contract had been terminated. I reached all benchmarks and everything. I only gave an opinion in an answer if asked for. I was terminated for no reason what so ever. So I decided that KGB is a new fresh start. I applied today and passed the test so hopefully I get in and actually make a little bit more than ChaCha!!!

By: Lynn

Lynn — Thu, 21 Oct 2010 21:03:58 +0000

Thank you, Christine,

I was only working at Kgb_ because I hate generalist questions with a passion.
But, ChaCha has always been my favorite site to work.

On my last review the only thing that did not meet standards was that I had
abbreviated the word medical to Med, and it was a reused answer. I guess that was changed along the line somewhere also. Who knows.

At least now my email is not spammed with all the daily protocol changes and updates that they send out…all of those changes made my head spin..lol

The sad thing is, I was using the money to help my son through college. That is what really saddened me by the news. It also was a blow to my self esteem, as I am sure you can relate to, too.

I wish you all the best, too!

By: Christine

Christine — Thu, 21 Oct 2010 20:07:04 +0000

@Lynn: I’m sorry that the same thing was done to you. My termination happened a few days after a review. I also tried to email kgb_ and got no reply as to the REAL reason for being terminated, as I do not buy into the fact that 3 wrong answers qualifies me for termination. I put in many hours working for them, and much FREE TIME reading their protocols. But they have made many changes lately, and it was too hard to keep up with everything. In the email, I sent out I gave them a piece of my mind on the fact that they are totally unprofessional and that I am happy that I am no longer with them. I was tired of logging on with fear of termination after seeing them hiring more and more oversea workers. If that is the way they wish to do business then they will never meet the standards of ChaCha. ChaCha will not hire oversea workers. That is why I will stay with them and consider them an overall better company to work for. They actually try to help you rather then toss you over to the side. Best wishes to you!

By: Lynn

Lynn — Thu, 21 Oct 2010 17:56:17 +0000

Sorry for all the typos in my last post. I am just a tad upset.

As for Katelyn, I am not being disrespectful, but why are you asking how to be paid here at this blog and not at Kgb_ chat?
You can email your mentor or email scheduling or special agent training and I am sure they will send you the information on how to receive your payment.
Unless they are not answering your emails, either?

You need to go into your account and add your bank account number for electronic transfer/direct deposit.
I am sorry, I cannot remember the exact link as I have been deactivated and can no longer access anything.
But, I am sure those in chat would be more than glad to send you the appropriate link for adding your financial information.

By: Lynn

Lynn — Thu, 21 Oct 2010 17:37:11 +0000

I also was with Kgb_ from day one. I have always had excellent reviews and worked the program 5 days a week.
Upon finishing a shift last week, after logging out, I received an email of my termination. I was devastated and email the company several times to question why they thought that I was not working up to protocol when three days ago I had received and excellent review with a few sweet cherries on top to boot!
I received absolutely no explanation and as with Christine, my mentor, never emailed me. You would think if I was doing such a terrible job, my mentor would have alerted me on this.
I am sorry, excellent reviews, WITH cherries on top do not equal termination.
I have worked for ChaCha for over two years and at least if you make a mistake they will alert you, work with you and co-workers with help you with any and all questions.
Kgb_ also changes protocol then will grade old work from months before the protocol was changed. This didn’t happen to me, but to a co-worker.
They are outsourcing overseas for cheaper wages AFTER we Americans tweaked their damn system for them.
Kgb_ should be on the Hall of Shame