Work at Home Legitimately with West at Home

West At Home is a pretty good gig. I do it part time, about 5 to 10 hours per week. Some of the client companies pay by the minute and some pay a set wage by the hour. Training is paid and at your own pace. I have a dedicated phone line for WAH (recommended) so that there are no interruptions when I’m providing customer service. The only upfront costs for me were the phone line (optional, because you could technically disable the call waiting, etc., on your main line), a good headset, and a decent phone with a headphone jack. Many folks may already have these things, so the cost is minimal. WAH has a pretty good support system for any questions you have along the way – you get to speak to actual humans. They pay promptly every two weeks by direct deposit.
However, because it is a pretty good company to work for, the positions are pretty competitive. It’s possible that you might wait several weeks before you are contacted for an interview. Don’t let that discourage you, though. It’s worth taking the time to apply.

I have applied to west at home and am leary about sending my personal information, ss number etc. I assume it is okay?

I use to work for the West call center in Baton Rouge. They closed the Baton Rouge location. Many of the former employees are now doing the West at Home. It is a good company to work for. I am in the process of trying to get on as a home agent. I am not sure about the pay. As a agent at their call center my base pay was 7.45 but could pick up hours making 12.00. You also set your own schedule which is a plus.

I applied to WAH back in April 2008 and have yet to hear anything from them. I keep emailing them but never get a response. I don’t what the hold up is, but they a least let me know something.

Elizabeth Simmons im like you they took all my info and i never heard back from them except they wanted to know if i spoke spanish and game me a spanish interview after that i heard nothing

I also applied with WAH back in November 2008 and send all my information to them. Just like you Elizabeth I keep emailing them but I have not heard anything back from them either.

I work there currently and have liked it. I was worried to a first about sending my information in but it is legit and they need that information to finalize the hiring process. I work about 10-15 hours a week and it is nice to have some extra money coming in during these hard times. I also work a full time job for another work at home program so I already had the items needed and plus I do not have anything but taxes come out of this so it is like I am getting my gross rather than insurance and other things coming out of it. If you are god at customer service and can read verbatim it is a good job. I really like it.

I applied for west they e-mailed me back and i just now finished the “paper”work the sent me a link to.soo i guess if i was signing stuff and my ss number and tax stuff i got the job..idk how the hiring process actually works..iam soo glad i found this site because i was a lil worried bout this..i already got scammed 4 times by work at home jobs. i hope i can do this full time

I have been working for West for a few months now. Love the job and its worth the wait for them gettong back to you, all i had to do was buy some phone equipment and the extra money is great !!! I have 2 small kids at home and I am able to work around my schedule !! very happy with West !!

I work for WAH and I love it!!! I’m not going to get rich doing it but for a SAHM it is exra spending money for my family that is super easy to earn

The only inaccuracy in your report is that West hires EMPLOYEES not independent contractors! You are guaranteed minimum wage for hours chosen to work if the calls don’t come in. Flexible 24/7 shifts.

I was hired in December and completed my training the end of January. I was told I would receive my passwords to begin taking calls within a few days and I am still waiting. It is now March 16th. I have phoned them at least 6 times and e-mailed them over this problem and it has still not been resolved. Over the phone, I’m told that there is a problem with the company I trained with releasing the passwords. West does not allow you to switch to another company until you have proved yourself with the company you trained on. No one has responded to my e-mail. It’s extremely frustrating when I went out and bought a phone with a head set jack, a headset, a second phone line, and faster internet service. West at Home did say the second line is optional but the phone company said I couldn’t cancel call waiting and put it back on each time I worked. I like the call waiting feature so I got the second line. So far I spent more money than I have made. They did pay me every other week as scheduled with direct deposit. No problems there. If I could actually begin working, I think it might be a good source of income for a SAHM. Friends told me they think West is waiting for hours from the company and keeping employees “on deck” so they are ready. If that is the case it would have been nice to know instead of employees thinking that as soon as they are trained, work is waiting for us!

I work for west at home also. I agree the work is easy the only things that is diffcult is getting hours. The hours disappear faster then most computers because they have too many reps or some have some program that picks the hours for them. So for some it is really hard to even get 10 hours a week.

i work for w*st and its well worth it i payed fot the equipment i had to have A 1OOO TIMES OVER i been with them sense january. and i agree someone is using a bot program to grab hrs but i have also been told when caught using s bot u will no longer be employed by w*st. so maybe theyll be caught soon cause it sure does mess up the spec causeing denial of services to the rest of us. udp flood is what u need to watch for on the spec when ur hitting the hrs just monitor ur firewall ull see the same.

I applied in Dec 08. I got no reply to my first 2 emails got a auto reply to yesterdays email. Than things started looking up called 877 # left a message got a call back within 1/2 hr got info I needed to resend to them. I will be faxing tomorrow. Hope this works out need a little extra grocery money.

I also applied with WAH over a month ago,recieved the email about if I speak Spanish also.. I have emailed several times have yet to hear anything else from them either.

I started working at west from home over a year ago then damage to my home from hurricane ike let me no choice but to resign since you can’t use wireless that isn’t dsl. I hear they currently have a waiting list but if you have applied you can return to the same apply link and click I’m returning which gives you the status of your application if it is your first time working for them. I’ve been trying to get back in since march and have been unsuccessful. which is crazy because the first time I got my hire e-mail within two days. But I never had problems getting hours it just depends on what company you pick virgin mobile always has hours. They pay 7.50 for activations and if you do good for 3 months or even if not they will offer you a 9.00 AYS position. So keep trying just have to catch them when they need people for all questions on applications call Randy at Human Resources 402-571-3200

Ok, I just read everyones post, my question is I applied online, then they sent me an email link to a certification module, where I had to do 7 units and pass with 80% or higher and only had two chances to pass. I passed all of these modules and I recieved a certificate, and in the email it said “Please wait for further communication from West at Home as to the next steps in the application process.” Is this the process you guys got? Is this when it takes a while for them to send something form of communication?

I’m excited to start working for them, but how do I know if I will beable to?

West is a legit company. I know this bc I worked in one of their call centers for over half a year. I was making 11.50 an hour. I’m confident that anything West hires for is not a scam.

I haven’t worked at home but from what I’ve heard is that the pay will vary greatly. If there was a fixed pay of 10 per hour or more than that would interest me considering that working in call centers usually suck.

Regular in-building csrs-

The shifts are very manageable even for a regular employee. There is a website where you can offer to give your time away to other CSRS if something comes up or you can even pick up extra time.

(I’m not sure if WAH employees are granted the same thing.)

Training is paid for around 9 bucks an hour and lasts a few weeks or so.

The hiring process with WAH is very long, especially nowadays. They are very backlogged with so many people out of work and the economy a lot of people looking to pick up extra money. I applied in Nov. 08 and didn’t get hired until Jun 09. I have a question for current and prior WAH agents…..

I am just about to finish up training. I saw someone else post here that she got to select which company she wanted to work for? She suggested Verizon? Well, WAH didn’t give me a choice, they selected a company for me. The company I’m working for requires the minimum # of hours as 25. I only wanted to work 20 hours/week, but opted to go along with because I need the money. WAH also put me with a mortgage company and the training is very tedious. Loads of mortgage terms, I’m very nervous about going live as there is so much to remember and know. Anyway, my question is; Do I have to stay with with this a client once we’re trained? After I’ve been a WAH agent for a while can I train and switch to another client?

When I asked my WAH moderator she indicated “no” as this client needs very proficient agents. Honestly, I am a bit disappointed as once we start working live, the pay is only $8.00/hr. Seems awfully low considering everything we need to know. I take it other clients pay more. I’d feel more comfortable with a catalog sales company I think.

West is great I have been working for West for almost 10 months now and I have yet to have any problems. The upsells suck because you might feel like you are suckering a customer into buying extra crap but if the customer doesn’t want it then they should say no. Pay is minimal… but if you are a say at home mom it is great shopping money. I have had checks as high as $350 for just sitting there during the holiday season because agents are not working and customers are not calling.

i CURRENTLY WORK FOR wesT AND I LOVE IT. bEEN WITH THEM SINCE JAN. AND I NEVER HAD A PROBLEM GETTING HOURS. TRAINING WAS VERY HELPFUL FOR THE SKILL THAT YOU CHOOSE. SO I GIVE THEM A 10 OUT OF 10.

Hello I received an email stating that West wanted to talk with me about a “touchpoint interview” Could someone advise me on what to look for?

I worked for West and thought it was a big waste of my time. They pay for “talk minutes” not for the time you are logged on and ready to take calls. While I was able to secure as many hours as I wanted – about 25 hours per week, they always had to round up my pay to the level of minimum wage. I typically saw about $40 on a pay check and I still believe that was not adequate compensation for the time that I sat at my computer waiting for or actually taking a call.

I have been working for west for a year now and love it !!! I get paid by the hour weather im on a call or not so its great for a stay at home mom like me.

Is there anyone out there working for Citibank CLG thru West?

I worked for West at Home Citi Cardmember Services. And that line group was awfully hard. I worked in a bank for 2 years, but it is different being on the phone. It was frustrating with the calls because even though I passed all training, it is still hard helping the customers. So I just got fed up and quit scheduling hours. But I wish I hadn’t of done that and just stuck with it. Because the paid very well… Some nights you would work and get $16.25/ hr…. That was great… I didn’t receive another skill for a few months, but I kept bugging then saying I would like another one, and now I am training for Toy R Us, so I am sticking with this one…. Just take my advice, and don’t give up on a skill even if it’s hard. Because they never really bugged me about my performance, it was just frustrating, not being able to help a customer, like i know they deserved to be helped….

Thanks Sam!! How did you make 16 an hour? They told me 8???

Certain lines in West@Home are bad some are good. Some pay by the hour (like a normal job) and others pay by the minute (determined by the amount of time you are actually on the phone. The by the hour lines are, of course, a bit higher in demand and harder to get onto. When you start out you’ll be placed onto a basic line that pays by the minute, but you are able to begin applying for newer, more challenging, higher paying, and more satisfying jobs almost immediately. There are lines that are customer service driven such as verizon wireless, whirlpool, and other but there are also lines where you will sell items such as Shop NBC and ProFlowers. Some of the higher paying jobs are also the most challenging and the harder to be accepted to such as H.A.L.O. H.A.L.O agents work through a company called Intercall assisting with corporate conference calls. You’ll take calls where you will have to ask the person for various pieces of information and be expected to maintain a nearly perfect level of professionalism and quality. All lines have a set of PALs that assist you. PAL stands for Performance Assessment Liaison and they do just that. They help you out with any questions you may have but they also evaluate you as you grow as West At Home agent.

Yes, $8 is the standard pay, but on certain nights, they are busier than others, and not a lot of people pick up hours. So they’ll send out a urgent message saying hours may range from $12-16/hr. But it wouldn’t be a everyday thing. Mainly on nights and weekends, It really is a good line group, just wish, I hadn’t of gave up and stuck with it. Because that money could suelr come in handy. Also, ask about a recurring schedule. Those our usually set hours that you pick, and they usually bump your pay up to $10/hr standard.

I have been employed by West at Home for a few years and I have never had any issues with them. Currently you can only work on projects they invite you on. If you are reliable and dependable and work the hours you sign up for and work really hard, your chances of being picked for a project are really high. As long as the company maintains the relationship with West and offer hours you will be guranteed work. However, keep in mind that sometimes companys pull their contract and often with very little notice so you may be left with periods of time when there is no work to do until you are invited again for the next project. They usually an hourly wage that is at least equal to your state’s minimum wage, but often it’s more and there are always incentives like bonus for signing up hours and for meeting certain service level stats. If you are considering West at Home, you will not regret working there.