I’ve Tried That Investigates: West At Home

143 Comments

Much of my day is spent browsing the web in search of new information. I usually dedicate an hour or so to trying to catch up on the latest scams in order to better educate myself to pass the knowledge on to you, my lovely readers. Usually when you come across a blog post or forum thread giving astounding praise to a program, they’re almost always promoting a scam. Even though it’s deceitful, it’s just smart business.

I came across my first ‘West at Home’ discussion in a forum a few days ago and I didn’t think much of it. The original poster had asked if it was a scam, and the follow-up response denied that claim. There wasn’t any substance there so I carried on about my business. A few days later, I discovered an entire subsection of WAHM.com dedicated to West at Home and that’s when I realized that maybe this is something we should be looking at.

The Program

West at Home hires people as customer service representatives to take inbound calls from home. Those working for West at Home are considered independent contractors and are thus not technically employed by the company, but rather you pick up outsourced work. Essentially, you will be running a customer support call center from your home. There are no start-up fees associated with West at Home other than the required equipment. West at Home requires either a VoIP or landline phone and a broadband internet connection in order to work for them. You probably already have both of these items.

West at Home employs people to do a variety of tasks from their home. These tasks range from customer care, live chat and email, and incoming sales calls. You’ll be assisting a number of companies by handling their customer support. An average day could include assisting an individual with resolving a billing inquiry, helping another customer purchase an accessory for their new wireless phone, or providing assistance/troubleshooting on a non-working product. West at Home offers paid training and claims that if you are qualified, you could be assisting your first customer within days of applying.

If you choose to work with West at Home here are some companies you may be dealing with. Technically, you aren’t supposed to talk about West at Home clients, but this is IveTriedThat.com not FollowTheRules.com.

  • HSN
  • H&R Block
  • Office Depot
  • ProFlowers
  • Sears Home Repair
  • ShopNBC
  • Toys “R” Us
  • Virgin Mobile
  • Walgreens
  • Whirlpool
  • And more…

Getting Paid

In terms of payment, there doesn’t appear to be a set $/hour number anywhere. I’m assuming you’ll be paid more on the quality and quantity of work that you do. After browsing around for a little I’ve seen some people saying they were receiving anywhere between $0.12 and $0.30 per minute. That sounds incredibly low in terms of cents per minute, but that works out to be anywhere between $7.20 and $18.00 an hour. Again, these are just ballpark figures.

There you have it. West at Home is another legitimate way to make money at home in your spare time. Now I know some of you reading this are currently West at Home contractors. I want to hear your comments below. Let us know, first-hand, what it’s like working for West at Home.

http://www.westathome.com/

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143 Comments

  1. Gloristine says:

    I work with this company some years back. I was paid for the training and completed it. I really enjoyed the set-up, especially talking with different people. My down fall was getting enough hours. There were so many representing, everyone fighting for hours. I didn’t have any problems with my pay being deposited. They had me working with HSN.

    Reply

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